Complaints/Grievances

At Midlothian ISD, we encourage parents, guardians, students, staff, and the community to utilize the appropriate MISD complaint
process to address any issues, concerns, or problems they may encounter. This approach ensures a prompt investigation and resolution of issues in a direct manner.

Our district prioritizes resolving issues informally as the initial step in the complaint process. However, if the complainant remains dissatisfied after discussing their concerns with the appropriate individual, they retain the option to initiate the formal grievance process in accordance with policy.

It's important to note that, as per board policy, the term "days" refers to district business days unless stated otherwise. When calculating timelines under this policy, the day a document is filed is considered "day zero," and the following business day is deemed "day one." We appreciate your cooperation in adhering to these guidelines as we work towards ensuring a supportive and effective learning environment for all.

Determine which Midlothian ISD policy is applicable to your concern(s).

FNG POLICY - Student or parent complaints shall be filed in accordance with FNG Policy.

Please note that through the approved District of Innovation Plan, Midlothian ISD is exempted from certain timelines and provisions of TEC 26A.

Process-FNG

Informal Process

Step 1: The primary step in addressing concerns is for the individual(s) directly communicate with the relevant school personnel (e.g., teacher, coach, sponsor, administrator, etc.). Most concerns can be effectively resolved through a face-to-face meeting or email exchange. If the concern remains unresolved, or if there is no response within 48 hours, proceed to Step 2.

Step 2: The next step in addressing informal complaints is to escalate the matter to the campus administrator if an individual feels the issue has not been adequately resolved by the teacher, coach, or sponsor. Contact the principal's office via telephone or email directly to the campus principal. In some cases, the principal may refer you to an assistant principal for further assistance. Campus administrators oversee the day-to-day operations of the school, and concerns regarding operations should be directed to the campus principal or assistant principal.

For unresolved athletic concerns involving high school athletes, direct communication with the coach should be followed by contacting the Athletic Director, Todd York. If the concern remains unresolved or if there is no response at this level, proceed to Step 3.

Step 3: If Step 1 and Step 2 have been completed and the complaint or grievance remains unresolved, contact the Central Administration Building at 469-856-5000.

Formal Process

Formal Process

Formal Process

LEVEL I

Our goal is to resolve all issues via an informal process at the campus level.
Complaint at the lowest or campus level received within 15 days of the incident or date knew/had reason to know of facts giving rise to the grievance.
Campus will hold a conference with the complainant within 10 days from the date of filing.
Begins with the lowest level of administrator able to grant the requested resolution. This may be an assistant principal or the principal of the campus.
Provide a written response in writing to the complainant within 10 days of the Level I conference.
Grievance forms may be accessed via the tab above (L1-L3 Grievance Forms).

LEVEL II

Level I decisions may be appealed to the next level supervisor able to address the remedy. All questions related to the grievance process can be emailed to Krista Tipton, Executive Director of Student Services.
Level II grievance documents should be submitted to Theda McGrew.
Appeals must be filed within 10 days of receipt of the Level I decision.
A conference will be set within 10 days of receipt of the Appeal of Level I Grievance.
A Level II decision shall be provided within 10 days after the Level II hearing.
If the decision from the Level II hearing is not satisfactory, an appeal may be made to Level III.
Grievance forms may be accessed via the tab above (L1-L3 Grievance Forms).

LEVEL III

Level II decisions may be appealed to the Board of Trustees.
A Level II appeal form must be received within 10 days of the receipt of the Level II decision using the Level II Appeal Form.
The time, date, and location of the Level III hearing will be provided to the complainant by the office of the Superintendent or designee
Grievance forms may be accessed via the tab above (L1-L3 Grievance Forms).

Online Submissions

Grievance/Complaint Forms and Submission

DGBA POLICY - Employee complaints shall be filed in accordance with DGBA Policy.

Process - DGBA

Informal Process

If there is no response at this level, proceed to Step 3.

Step 3: If Step 1 and Step 2 have been completed and the complaint or grievance remains unresolved, contact the Central Administration Building at 469-856-5000.

Formal Process

Formal Process

Formal Process

LEVEL I

Our goal is to resolve all issues via an informal process at the campus level.
Complaint at the lowest or campus level received within 15 days of the incident or date knew/had reason to know of facts giving rise to the grievance.
Campus will hold a conference with the complainant within 10 days from the date of filing.
Begins with the lowest level of administrator able to grant the requested resolution.
Provide a written response in writing to the complainant within 20 days of the Level I conference.
Grievance forms may be accessed via the tab above (L1-L3 Grievance Forms).

LEVEL II

Level I decisions may be appealed to the next level supervisor able to address the remedy. All questions related to the grievance process can be emailed to Krista Tipton, Executive Director of Student Services.
Level II grievance documents should be submitted to Theda McGrew.
Appeals must be filed within 20 days of receipt of the Level I decision.
A conference will be set within 10 days of receipt of the Appeal of Level I Grievance.
A Level II decision shall be provided within 20 days after the Level II hearing.
If the decision from the Level II hearing is not satisfactory, an appeal may be made to Level III.
Grievance forms may be accessed via the tab above (L1-L3 Grievance Forms).

LEVEL III

Level II decisions may be appealed to the Board of Trustees.
A Level II appeal form must be received within 20 days of the receipt of the Level II decision using the Level II Appeal Form.
The time, date, and location of the Level III hearing will be provided to the complainant by the office of the Superintendent or designee
Grievance forms may be accessed via the tab above (L1-L3 Grievance Forms).

Online Submissions

Grievance/Complaint Forms and Submission

GF POLICY - Public Complaints should be filed in accordance with GF Policy.

Complaints by members of the public shall be filed in accordance with this policy, except as required by the policies listed below:

EF-Instructional
CKE-Peace Officer
DGBA- Employee
FNG-Student or Parents

Process - GF

Informal Process

The Board encourages the public to discuss concerns with an appropriate administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level.

Informal resolution shall be encouraged but shall not extend any deadlines in this policy, except by mutual written consent.

Formal Process

Formal Process

Formal Process

LEVEL I

Our goal is to resolve all issues via an informal process.
An individual may initiate the formal process by timely filing a written complaint form.
The complaint form shall be filed with the lowest level administrator who has the authority to remedy the alleged problem.Begins with the lowest level of administrator able to grant the requested resolution. For a complaint that arises on a matter that is unrelated to a campus, the complaint shall be filed with the appropriate District-level administrator.
At Level One, the appropriate hearing officer shall hold a hearing with the complainant within 10 calendar days after receipt of the written complaint.
Provide a written response in writing to the complainant within 20 days following the hearing.

LEVEL II

Level I decisions may be appealed to the next level staff member able to address the remedy.
Appeals must be filed within 20 days of receipt of the Level I decision.
A conference will be set within 10 days of receipt of the Appeal of Level I Grievance.
A Level II decision shall be provided within 20 days after the Level II hearing.
If the decision from the Level II hearing is not satisfactory, an appeal may be made to Level III.

In This Section

Breadcrumb

Complaints/Grievances

Process-FNG

Informal Process

Formal Process

Formal Process

LEVEL I

LEVEL II

LEVEL III

Online Submissions

Grievance/Complaint Forms and Submission

Process - DGBA

Informal Process

Formal Process

Formal Process

LEVEL I

LEVEL II

LEVEL III

Online Submissions

Grievance/Complaint Forms and Submission

Process - GF

Informal Process

Formal Process

Formal Process

LEVEL I

LEVEL II

LEVEL III

Online Submissions

Grievance/Complaint Forms and Submission